Citizen Charter

Sr.

No.

Name of the Service List of Documents   Required Timelines for Providing   Service (in Days) Officer

Responsible

Supervisor Officer Responsible

(In case of Escalation)

A Clinical Services  

 

1 Out Patient Services Registration of Patient Same Day RMO MS

 

2 In Patient Services Admission Paper Same Day RMO MS

 

3 Emergency Services Registration of   Patient Same Day RMO MS

 

B Operation Services Referral by   Concerned Dept. Emergency &   Elective HOD of Concerned   Department MS
C Diagnostic Services Advice of Concerned   Doctor on Case Paper & Payment Receipt of Prescribed Fees as per Norms Same Day  

RMO

 

MS

D Laboratory Services Advice of Concerned   Doctor on Case Paper & Payment Receipt of Prescribed Fees as per Norms Same Day  

RMO

 

MS

E DOTS Services Advice of Concerned   Doctor on Case Paper Same Day Doctor on Call MS
F ICTC Services Advice of Concerned   Doctor on Case Paper Same Day Doctor on Call MS
G Radio-Diagnosis Services Advice of Concerned   Doctor on Case Paper & Payment Receipt of Prescribed Fees as per Norms Emergency &   Elective Doctor on Call HOD
H Blood Bank Services Advice of Concerned   Doctor on Case Paper, Payment Receipt of Prescribed Fees as per Norms &   Donor or Donor Card Same day BTO In charge (Blood   Bank)
I Mortuary Services Inquest Panchnama Same Day Doctor on Call MS

 

J Casualty Services Registration of   Patient Same Day CMO  

RMO

 

K Supporting Services
1 Central Pharmacy Advice of Concerned   Doctor on Case Paper Same Day In Charge (Pharmacy) MS
2 Hospital Kitchen Admission Paper Same Day In Charge

(Kitchen)

MS

 

3 Information For Patients —- Same Day RMO MS

 

4 Enquiries And Information —- Same Day RMO MS

 

L Complaints And Grievances

Reddresal

Registered Complaint Same Day Grievance Redressal Officer Dean
M Issue Of Certificate
1 Medical Certificate Application &   Opinion of Concerned Doctor on Case   Paper Same day RMO MS
2 Disability Certificate Registration &Aadhar Card Within week Committee MS

 

3 Medico-Legal Certificate Police Letter, Case   Papers Within 48 Hours CMO RMO

 

4 Birth & Death   Registration Certificate Case Papers of   Hospital Same Day In Charge MS

 

 

N Academic Certificates
1 Bona fide Certificate Student’s application within a week Administrative   officer Dean
2 College Leaving Certificate Internship Completion Certificate , Last   leaving Certificate within a week Administrative   officer Dean
3 Attempt Certificate All Concerned Mark lists within a week Administrative   officer Dean
4 Character Certificate Student’s application within a week Administrative   officer Dean
5 Hostel Living Certificate Student’s application and fee receipt within a week Administrative   officer Dean
6 Experience Certificate for Employee Employee’s Application within a week Administrative   officer Dean
7 No Objection Certificate for Employee Employee’s Application within a week Administrative   officer Dean
8 Relieving Certificate Employee’s Application Same Day Administrative   officer Dean/ Director
9 Medical Reimbursement Application in Prescribed format Within a Week

 

R.M.O. Dean

Complaint Handling Mechanism (CHM)

Sr.No. Particulars Description
1. Where to lodge a complaint Inward Section
2. Acknowledgement of complaints Inward Clerk
3. Time for resolution of complaint Depends on nature of Complaint
4. Escalation of complaints Appropriate Action will be taken
5. Time for resolution of complaint after   escalation Depends on nature of Complaint
6. Name & Contact details of Grievance   Redressal officer Dr. M. M. Baig , Prof   & Head, Dept. of Anatomy

Dr. Suvarna Anandwadikar , Assist. Prof., Dept. of Anatomy

Dr. Ganesh Pawar ,   Assist. Prof., Dept. of Pharmacology

Mr. S. B. Kulkarni, Administrative Officer

02382-253017